Proceedings of the 10th Convention of the
European Acoustics Association
Forum Acusticum 2023


Politecnico di Torino
Torino, Italy
September 11 - 15, 2023





Session: A08-03: Noise in restaurants and canteens
Date: Wednesday 13 September 2023
Time: 14:00 - 14:20
Title: Noise for dinner – Towards a comprehensive statistical model of the acoustical and overall quality of restaurants
Author(s): J. Steffens, ISAVE, Hochschule Düsseldorf, Münsterstr. 156, 40476 Düsseldorf, Germany
S. Weinzierl, Audio Communication Group, Technische Universität Berlin, Einsteinufer 17c, 10587 Berlin, Germany
Pages: 3325-3327
DOI: https://www.doi.org/10.61782/fa.2023.0483
PDF: https://dael.euracoustics.org/confs/fa2023/data/articles/000483.pdf
Conference proceedings
Abstract

Studies on noise in restaurants have shown a multitude of potential negative effects, for example related to mood, overall satisfaction, intended revisit, the ability to communicate and the actual behavior in the room. In this paper, we investigated the complex interplay between room acoustics, soundscape evaluation, non-acoustical aspects of a restaurant visit and overall restaurant quality. Based on acoustical measurements and reports from 142 persons visiting 12 restaurants in Berlin, we propose a structural equation model including both acoustical and non-acoustical factors and yielding a good overall fit. The model, for instance, suggests that the A-weighted sound level has a negative impact on the assessment of overall restaurant quality, while the effect of soundscape pleasantness on overall restaurant quality is mediated by the restaurant’s perceived atmosphere. Moreover, the reverberation time was found to be effective predominantly through its effect on sound strength, which leads patrons to increasingly raise their speech level to ensure intelligibility, resulting in a feedback loop due to the Lombard effect. These results thus emphasize the need to design actively the restaurant’s acoustical atmosphere beyond pure loudness reduction which involves a specific trade-off between comfort and liveliness, depending on the desired character of the place.